If it ain’t broke, don’t fix it. REALLY?

ld adages die hard.

My favorite sneakers (excluding my red velvet Clydes), were the ever reliable Converse All Stars.  Yes, and they made a comeback only 35 years later or so after its hey day (http://qz.com/129238/how-converse-went-from-bankruptcy-to-a-1-4-billion-business/). But, was its demise really necessary?  Why didn’t the company “pivot” from its All-American message sooner? My answer: they weren’t listening.  They followed the adage: “If it ain’t broke, don’t fit it.”

The simple truth is business is always broken, or about to be.  Broken by the fate of lax management or an under-motivated or under-incentivized team; broken by a gal in a garage with a great idea (and a great team) that is about to be adopted by millions of people looking for a better alternative; broken by the unwillingness or inability to innovate.

I just spoke today to one of my clients at one of the largest car rental companies in the world.  They realize their business is changing, and fast. Uber, Lyft, Moovit, Zipcar and Waze, to name a few, are changing the way they have to do business.  They may not be agile enough to change their entire organization, but they are smart enough to know they probably have to invest in and/or buy some of the aforementioned (types of) companies.

Business (and life) is always broken.  The only way to improve is to change.

Your feedback is very welcome here.

Categories: Strategy, Technology

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